Replacement Policy

JeftinStore.com Replacement Policy

• Policy Duration: You can request a replacement within 7 days of receiving your item. Refunds are not provided. Certain items may have a shorter replacement window.
• Eligibility for Replacement:
  • Items must be in the same condition as received, unused, unworn, unwashed, with tags intact, and in original packaging.
  • Proof of purchase is required.
• Replacement Process:
  • Contact us at support@jeftinstore.com to start your request.
  • A Return Merchandise Authorization (RMA) number will be issued, along with the return address.
  • If the return is approved, we’ll provide a return shipping label and instructions.
  • Items sent without a prior RMA number will not be accepted.
• Shipping Costs:
  • Free replacement is provided for eligible items that are returned back to JeftinStore within the replacement window.
  • In some cases, the buyer may need to bear the return shipping costs, at the discretion of JeftinStore.com.
• Replacement Availability:
  • If an identical replacement item is unavailable, we may issue a Gift Card of equivalent value to be used on JeftinStore.com (at our sole discretion).
• Conditions for Replacements: You can request a replacement if:
  • The item is within the replacement window.
  • The item is:
    • Physically damaged.
    • Defective or not working properly.
    • Incorrect (wrong item or missing parts/accessories).
    • Different from the product description on JeftinStore.com.
  • The item is not listed as non-returnable.
• Damages & Issues
  • Inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us with photos/videos to help us resolve the issue quickly.
• Non-Returnable Items
  • Certain items cannot be replaced:
  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Products specifically mentioned as Non-Returnable.
  • Gift cards.
• For questions about specific items, contact support@jeftinstore.com.