JeftinStore.com Replacement Policy

At JeftinStore.com, we value your satisfaction and strive to ensure that every purchase meets your expectations. However, we understand that issues may arise, and we are here to help. Our Replacement Policy outlines the process and conditions under which you can request a replacement to ensure a smooth and hassle-free experience.

  • Policy Duration: You can request a replacement within 7 days of receiving your item. Refunds are not provided. Certain items may have a shorter replacement window.
  • Eligibility for Replacement:
    • Items must be in the same condition as received, unused, unworn, unwashed, with tags intact, and in original packaging.
    • Proof of purchase is required.
  • Replacement Process:
    • Contact us to start your request.
    • A Return Merchandise Authorization (RMA) number will be issued, along with the return address.
    • If the return is approved, we’ll provide a return shipping label and instructions.
    • Items sent without a prior RMA number will not be accepted.
  • Shipping Costs:
    • Free replacement is provided for eligible items that are returned back to JeftinStore within the replacement window.
    • In some cases, the buyer may need to bear the return shipping costs, at the discretion of JeftinStore.com.
  • Replacement Availability:
    • If an identical replacement item is unavailable, we may issue a Gift Card of equivalent value to be used on JeftinStore.com (at our sole discretion).
  • Conditions for Replacements: You can request a replacement if:
    • The item is within the replacement window.
    • The item is:
      • Physically damaged.
      • Defective or not working properly.
      • Incorrect (wrong item or missing parts/accessories).
      • Different from the product description on JeftinStore.com.
    • The item is not listed as non-returnable.
  • Damages & Issues
    • Inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us with photos/videos to help us resolve the issue quickly.
  • Non-Returnable Items
    • Certain items cannot be replaced:
    • Perishable goods (e.g., food, flowers, plants).
    • Custom or personalized products.
    • Personal care items (e.g., beauty products).
    • Hazardous materials, flammable liquids, or gases.
    • Products specifically mentioned as Non-Returnable.
    • Gift cards.
  • For questions about specific items, please Contact Us.